Need some help? Call us on 01768 891440

Free delivery on orders over £50

Returns

 Returns Policy

At the Alpaca Clothing Company you can shop with confidence. You can be rest assured that every effort is made to give the best description possible for all OF our products, but we understand that sometimes an item isn’t what you expected and you will want to return it to us.

You have 14 days to cancel your order with us, from the date of receiving the goods. You need to return to us your order in full and at your own cost, we ask that you send your item by recorded delivery and keep proof of posting. The product must be in a re-saleable condition, with all tags and labels attached. Please remember to inform us of the action you would like us to take on the returns note.
If there is a fault with the item we will reimburse your return postage. Telephone orders can be returned and exchanged for another product or size, an additional postage charge will be required for orders £50 and under. Any items bought on our website that need to be exchanged, please return to us for a refund and place a new order on line

For reasons of health and hygiene we are unable to exchange or refund the following products:

  • Pierced earrings unless faulty.
  • Socks and hats unless tags are still in place and packaging remains unopened and undamaged unless faulty.

 

If you need any further assistance please give us a call on  01768-891440

 

When will I be refunded?

Mostly all refunds and exchanges are completed the same day we receive them. It may take 3-5 working days for the funds to be credited into your account, during busy periods please allow upto a week for you to be refunded.